At Franco Journeys, we are dedicated to delivering your orders safely and efficiently, no matter where you are in the world. Please review our Shipping Policy below to understand how we handle delivery and order processing.
Worldwide Shipping
We proudly offer worldwide shipping so that adventurers everywhere can enjoy our hiking gear, camping essentials, luggage, and travel accessories. Delivery times may vary based on your location and local courier services.
Order Processing
All orders are processed within 2–4 business days after confirmation. You will receive an update once your order has been shipped. Please ensure that your delivery information is complete and accurate to avoid any delays.
Delivery Time
Delivery typically takes 7–15 business days, depending on your destination. Remote or rural areas may require additional time.
Cash on Delivery (COD)
Franco Journeys operates exclusively with a cash-on-delivery (COD) payment method. You can pay for your order in cash when it arrives at your address. Please ensure someone is available to receive and pay for your order at the time of delivery.
Order Tracking
Once your order is shipped, we will provide tracking details (if available) so you can monitor your shipment’s progress.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us immediately at [email protected] with your order details and photos of the package or item. We will investigate and assist you promptly.
Incorrect Address
Please double-check your shipping details before submitting your order. Franco Journeys is not responsible for lost or delayed deliveries due to incorrect or incomplete addresses.
Contact Us
For any questions about your order or shipping details, please reach out to us at [email protected].